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0:37
YouTube
Product Manager Coach
Stop Treating Customer Experience and Business Goals as Opposites
Let’s be honest—none of that commercial success matters if customers aren’t satisfied. In this short, Joni Hoadley introduces a simple but powerful tool: the Impact vs. Effort Matrix. It helps product teams make smart tradeoffs by mapping customer value, business outcomes, and development effort. Use it to: 👉 Avoid low-impact time ...
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