Sabio Group has today announced the launch of a new offering aimed at tackling how contact centres manage employee leave ...

Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and shrinkage across shifts ...

How IoT Will Drive Better CX - Martin Taylor, Co-Founder & Deputy CEO at Content Guru. discusses. contact centre contact ...

RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres ...

Four-year ban for director of nuisance cold-calls firm - The company made almost a million unsolicited cold-calls from their ...

Node4 delivers fully integrated Webex contact centre for TMTI and paves the way for AI implementation. contact centre case ...