Deal adds enterprise generative AI-based enterprise search, permission-based RAG to employee service platform.

Scattered Lapsus$ Hunters targeted Zendesk users through more than 40 fake domains designed to steal credentials and install malware, security researchers said. The fake domains, registered over the ...

Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Technology integration. HyperArc's GenAI-powered platform to be integrated for improved insights. Customer impact. Zendesk customers to gain faster, deeper analytics and automation capabilities.

In the Customer Experience (CX) sphere, many companies expect that using AI-powered agents to answer customer service calls will allow them to reduce the number of people they have to employ in their ...

iMovie is a powerful and free editing app that comes with every Mac. You can also get iMovie for iPhone and iPad. In this video, I’ll show you how to use iMovie if you are new to iMovie or editing or ...

In this video, I guide you through setting up a Facebook business page step by step. Here’s what you’ll learn: Why Create a Facebook Business Page? I explain the two main reasons: running ads on ...

Through his new Department of Government Efficiency, President-elect Donald Trump has introduced a much-needed directive to improve the federal government’s functionality. As the longest-tenured ...

Zendesk Inc. (ZEN) on Tuesday reported a loss of $21.5 million in its second quarter. The San Francisco-based company said it had a loss of 25 cents per share. Losses, adjusted for stock option ...

Hi again! It’s Grace, your favorite American in Oxford. Today, I’m going to talk about what many consider to be the main attraction of Oxford: the famous tutorial system. Essentially, instead of ...

The bosses at Zendesk have officially abandoned their headquarters in San Francisco’s Mid-Market, where exiting tech firms have left nearly half its offices available for rent. The locally based ...