Rhode Island school districts are addressing parent concerns about social media claims linking school photo company Lifetouch ...

Strengthen your customer relationships by addressing these eight key customer experience failures. Poor problem resolution, ...

Several customers said they have been unable to get refunds for weeks and have been stuck with responses from Debenhams' AI ...

Smart AI voice concierges are increasingly being deployed for routine tasks once held by hotel front desk staff. From requesting extra towels to asking for a late check-out, many of these common guest ...

As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

For eCommerce business owners, the real challenge isn’t how to gain efficiency – it’s deciding where automation should stop ...

Optimizing the customer experience helps travel advisors build loyalty, generate referrals and increase revenue.

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The MarketWatch News Department was not involved in the creation of this content. BIRMINGHAM, Mich., Dec. 18, 2025 /PRNewswire/ -- RPM Freight Systems, LLC ("RPM"), an international non-asset-based ...

Cricut, which makes smart cutting machines for crafters seeking to personalize their designs, faced customer service problems familiar to many retailers. The Cricut CX human agents, who support ...

The MarketWatch News Department was not involved in the creation of this content. First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their ...