Social Security problems can be solved online, over the phone or via an in-person appointment. People can apply for most benefits online as well as check the status of their application, change ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

The Trump administration’s colossal cuts to the Social Security Administration in the name of “efficiency” are sowing chaos ...

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

Scammers often impersonate Social Security representatives through phone calls, text messages, emails, websites, or direct messages on social media, claiming there is an issue with a person's ...

The data available on the Social Security website can give you the information you need to better time a phone call and to steel yourself for long wait times.

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

Some Nevadans face long drives to get to one of three Social Security offices after phone help cut for services requiring proof of identity.

Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution for a growing problem ...

If you need to solve Social Security problems, online should your first stop.

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.