The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

If you need to solve Social Security problems, online should your first stop.

The Trump administration’s colossal cuts to the Social Security Administration in the name of “efficiency” are sowing chaos ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution for a growing problem ...

Since DOGE took power in January, complaints about access to the SSA have been “skyrocketing,” according to AARP, the ...

While Social Security Administration website issues continue, where to reliably get information from the agency becomes more ambiguous.

Some Social Security phone services were disconnected Monday as part of a fraud-busting effort but advocates say there's confusion about what remains. The changes require in-person or online ...

Social Security problems can be solved online, over the phone or via an in-person appointment. People can apply for most benefits online as well as check the status of their application, change ...

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.