The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

The Trump administration’s colossal cuts to the Social Security Administration in the name of “efficiency” are sowing chaos ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

USA TODAY reporters called Social Security's 1-800 line multiple times over several days and ... either because of system outages, phone disconnects, or AI chatbot issues. When we do get put into the ...

Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution for a growing problem ...

The effects of federal funding cuts impacting the Social Security Administration have begun filtering into Southern Nevada, ...

USA TODAY reporters called Social Security's 1-800 line multiple times over several days and ... either because of system outages, phone disconnects, or AI chatbot issues. When we do get put into the ...

According to the report, the number of people living in poverty has come down from 24.85 percent in 2015-16 to 14.96 percent ...

For a “real lesson in torture,” try calling your local Social Security Administration office with a question.