The owner of a hair salon was shocked to find a letter from the National Grid offering him a sum he believes could have ...

National Grid customer service does not seem to know about ... already paid an invoice that was over 60 days old, they would refund you. He said that is not true and they can offer me a $50 ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

DPU SAYS NATIONAL GRID WILL NOT BE ALLOWED TO COLLECT THESE DELAYED BILLS THAT ARE OLDER THAN 60 DAYS. ANY CUSTOMER WHO HAS ALREADY PAID THEM CAN GET A REFUND. THE COMPANY MUST ALSO REPORT TO THE ...

BUT IF YOU’RE IMPACTED, YOU GOT TO START BY CALLING NATIONAL GRID CUSTOMER SERVICE. THEY SHOULD WAIVE THESE CHARGES OR REFUND YOU IF THEY DON’T. THE NEXT STEP IS TO FILE A COMPLAINT WITH DPU.

A National Grid spokesperson said: ‘While we’re not in the business of handing out jackpots, we are in the business of keeping the lights on – so the customer was promptly sent a follow-up ...