Optus bosses would be forced to explain in person the critical failures of its Triple Zero network, including the timeline of when executives found out about outages, under a proposed Senate inquiry ...

For a department carrying the name "communications", Wednesday was not a shining example of clarity in message delivery. Senators from across the political spectrum were left frustrated and without ...

Optus is relying more heavily on automated systems to monitor Triple Zero calls state by state around the clock as the telecommunications group scrambles to improve its mobile networks three weeks ...

Optus sent the first notifications of its Triple Zero outage to a recently-retired and unmonitored government email address, where they went unnoticed for over 24 hours. The government had previously ...

Add articles to your saved list and come back to them any time. Optus sent two emails to an incorrect address at the Department of Communications, alerting it of the Triple Zero outage on September 18 ...

In a statement, the telecommunications giant announced chief information officer Mark Potter would be leaving the company early next year, as the business prepares to face a senate inquiry into the ...

SINGAPORE: When it rains, it sometimes pours. And for Singtel’s Australian unit, Optus, it has been a virtual deluge in recent years. The latest fiasco at Australia’s second-largest telco occurred on ...

Waterford West resident Warren Bloomfield said he felt the extra charges unfairly targeted pensioners and those living on fixed incomes. “If not illegal, it is definitely unethical and unfair, ...

Australia Prime Minister Anthony Albanese said he had raised the recent deadly outage of Singtel-owned Optus's emergency call number with Singapore Prime Minister Lawrence Wong in a bilateral meeting ...

Professor Fels – who chaired the Australian Competition and Consumer Commission from 1989 to 2003 – said Labor’s decision last year to temporarily exclude accounting giant PwC from government work ...

Mark A Gregory has received funding from the Australian Research Council, the Australian Communications Consumer Action Network grants program and the auDA Foundation. He is a life member of the ...