CX platforms process billions of interactions yearly — but no security tool monitors what their AI engines ingest. Six blind ...

When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation — the ...

The Maine Department of Health and Human Services’ Center for Disease Control and Prevention (Maine CDC) has launched a new Respiratory Virus Dashboard to provide timely, centralized surveillance data ...

Families with children enrolled in Spanish immersion day cares learned on Jan. 7 that a teacher had been taken into ICE custody as she was about to start work. Several Immigration and Customs ...

automotiveMastermind announced it has launched Command Center, the first of several new products it plans to unveil at the upcoming NADA Show. The data and technology provider said Command Center is a ...

DALLAS — A call center in North Texas is closing, impacting more than 100 employees, according to filings with the Texas Workforce Commission. Telvista Inc. is closing a facility it operates at 8585 N ...

Scammers think they’re untouchable. But when we discovered their call center, we went in to expose them face-to-face. Venezuelan VP demands US free Maduro and vows to defend nation Wisconsin judge ...

Georgian prosecutors say the former head of the State Security Service took bribes to shield scam call centers that targeted victims worldwide, as authorities move against a once-powerful figure in a ...

European law enforcement authorities dismantled a fraud network operating call centers in Ukraine that scammed victims across Europe out of more than 10 million euros. Authorities from the Czech ...

Visit NIC's Learn Center (https://learn.nicic.gov) and click the blue button that says "Go to the NIC Learn Center" In the left column, near the top, click the green button that says "Click Here to ...

PORTLAND, Maine — Charter Communications has announced that it is eliminating 176 positions at its Portland call center as part of a transition to other U.S.-based customer service centers, a company ...