When organisations face a crisis, the instinct is to respond quickly. Statements are drafted at speed, reviewed by legal ...

If staff members go back and forth trying to clarify a murky email, the team loses time and productivity. Foggy communication also affects engagement as employees tire of trying to decipher unclear ...

For four decades, an English professor at San Jose State University has run a fiction contest for a single opening sentence to "the worst of all possible novels." He has decided to retire the contest.

Most of us don’t need a scientist to tell us that the state of much business writing is often downright awful. Anyone who has spent any time in the business world has been confronted with impenetrable ...

Around one in six secondary school pupils are unable to write a simple story or message at the end of their second year, according to an education ministry inspectors’ report. The problem is ...

Written communication is as important to business as oral communication; but, for some reason, it's often underrated. Sales professionals send an average of 36.2 emails per day and spend 31% of their ...