Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like ...

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

While these features come at something of a premium, its IT service desk includes multi-channel support as well as gamification capabilities to keep service agents engaged and competitive.

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to ...

The help desk is just one element of the service branch’s larger Enterprise IT as a Service strategy.

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a ...

AI is transforming the help desk — but human expertise still plays a vital role in delivering responsive, reliable support.