Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to ...

While these features come at something of a premium, its IT service desk includes multi-channel support as well as gamification capabilities to keep service agents engaged and competitive.

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

The help desk is just one element of the service branch’s larger Enterprise IT as a Service strategy.

Eden Workplace—the complete Software-as-a-Service (SaaS) suite for the modern hybrid office—today announced the highly-anticipated release of its newe ...

If your business develops software and/or services, you probably need a help ticket system like osTicket to keep things running smoothly.

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a ...