I spent a few good minutes with Oracle CX SVP Rob Pinkerton during Oracle Analyst Summit to learn more about Oracle's approach to incorporating agentic and generative AIs into the application stack, ...

PhotoShelter's new capability enables large organizations and universities to manage departmental assets and teams separately within a unified platform.

The joint solution from Omilia and SpinSci provides context-aware virtual assistants, fully integrated with major EHR systems, to allow patients to independently schedule appointments, refill ...

FreeWheel Streaming Hub further unifies capabilities to increase transparency across the programmatic advertising ecosystem.

Following a successful three year partnership, LoopMe has now joined the Microsoft Advertising Partner Program as a select partner. The program encourages partners to grow their businesses, access the ...

I simply do not believe that you can (or should) airdrop AI-led conversations into your current automated quality-scoring workflow and expect the outcome to make much sense. I’ll give you three ...

The rise of streaming platforms has fundamentally shifted the media buying landscape, creating new opportunities and challenges.

commercetools today released the Spring 2025 edition of Compilations, its biannual showcase of new features. These latest enhancements, spanning customer experience, global expansion, and team ...

For private-sector firms, government contracts can be extremely lucrative. They can also be very complex, especially when it comes to all of the necessary authorizations required to operate in the ...

3CLogic, providers of a voice-enablement platform for cloud CRMs and service management solutions, today launched Voice AI Hub to help businesses engage with customers and employees through natural, ...

NIQ, a consumer intelligence company, has partnered with The Trade Desk, an advertising technology provider, to integrate NIQ's consumer intelligence and global insights on shopping behaviors into The ...

Customer expectations are rising, and so is the complexity of delivering great support. For businesses running contact centers, the difficulty isn’t just about answering questions quickly; it’s about ...