In the context of Zappos, a company whose stated purpose is “To Live and Deliver WOW,” “wow” is typically delivered over the phone, the humble vessel that Zappos considers to be its most important ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Zappos is considered a leader when it comes to customer ...

Zappos is reallocating resources to provide a public service during the coronavirus crisis. The footwear e-tailer has launched what it’s calling a “Customer Service Anything Hotline” that people can ...

The Las Vegas-based online clothing and shoe retailer, which Amazon purchased in 2009 for $1.2 billion, confirmed to the Las Vegas Review-Journal on August 24 that its firebrand CEO of two decades ...

LAHAINA, HI-- Alex Genov, Head of Customer Research at Zappos, told Wood Industry Congress (WIC) attendees to do what it takes to understand customers as people and not as demographic statistics.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Amazon.com said it has agreed to acquire shoe retailer Zappos.com in a ...

Zappos is giving customers who may have been affected by a major 2012 data breach 10 percent discounts on purchases through the end of the year. The discounts are part of a settlement that the ...

Early Zappos investor and former CEO Tony Hsieh died on Friday. Hsieh raised the bar for customer service while running the online shoe seller, empowering his employees to send flowers and cards to ...

NEW YORK (CBSNewYork/AP) --An outline retailer loved by many in New York - and across the United States - says they've been hacked. Shoe seller Zappos.com claims a hacker may have accessed the ...

LAS VEGAS (AP) – Online retailers Amazon.com and Zappos.com are being sued in Kentucky by a Texas woman alleging that she and millions of other customers were harmed by the release of personal account ...