In what might be one of the most easily predictable AI missteps to date, Taco Bell's recent move to replace human employees with AI to help manage drive-thru orders has gone spectacularly wrong. From ...

Taco Bell launches its value menu with a chauffeured, multi-course tasting experience.

Last year, Taco Bell made a simple bet that Alexa-like voice assistants could handle the drive-thru window. It didn’t consider whether people could handle dealing with AI. According to the Wall Street ...

That distant ringing? It’s the sound of the Taco Bell death knell, tolling for the restaurant chain’s shambolic AI-powered drive-thrus. We exaggerate, but only a little. The much-maligned tech ...

The chain rolled out a voice AI system to more than 500 U.S. drive-throughs beginning in 2023 to cut errors and speed service. But customer videos showing the bot looping prompts or accepting prank ...

Fast food companies have been experimenting with integrating artificial intelligence into their restaurants, from Flippy the burger-flipping robot at White Castle to dynamic pricing at Wendy's. One ...

A hot potato: It seems companies are finally starting to discover that adding AI to literally everything doesn't automatically make it better – and in many cases, it can worsen the experience. Taco ...