Ensure your customer service hits all touch points and provides multiple channels, from live chat and email to texting and phone, to appeal to a variety of users’ preferred methods. 5. Get specific.

Reports suggest that some T-Mobile customers threatening to cancel are getting better-than-usual retention offers. The reported discounts range from $10 to $20 off per month for six months.

Customer retention is one of the most effective ways to achieve business success, but turning customers into repeat buyers isn’t always straightforward, especially if you don’t leverage tried ...

Dozens of strategies, from minor tweaks to major initiatives, can improve your retention rate. Here are 12 that you can apply to improve customer retention in 2023.

Understanding which practices to use and which to avoid can help you build a strong customer base that drives long-term success. Let's look at three customer retention strategies to steer clear of. 1.

The Gist. Improve profitability. Customer loyalty is critical to improving customer retention rates and reducing churn, which ultimately improves profitability and revenue. Sharpening the focus ...

7 Small-Business Strategies for Customer Retention. Customer retention is an ongoing process, and it requires a genuine commitment to understanding and meeting your customers’ needs.