Phone: Prepare to Wait on Hold. If you need to talk to someone at Social Security, you have two options: a phone or an in-person meeting. “Phone is going to be your best bet,” according to ...

The Trump administration’s colossal cuts to the Social Security Administration in the name of “efficiency” are sowing chaos ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution for a growing problem ...

While Social Security Administration website issues continue, where to reliably get information from the agency becomes more ambiguous. Amid Phone and Website Access Woes, Social Security ...

Since DOGE took power in January, complaints about access to the SSA have been “skyrocketing,” according to AARP, the ...

Social Security's 'maddening' AI phone bot. Earlier this month, The Washington Post reported on issues plaguing the Social Security Administration, and tucked in the middle of the article were ...

Some Social Security phone services were disconnected Monday as part of a fraud-busting effort but advocates say there's confusion about what remains. The changes require in-person or online ...

Social Security phone service changes: What to know. On Monday, the SSA implemented two changes to its phone service. First, those who need to change their direct deposit information can no longer ...

Social Security problems can be solved online, over the phone or via an in-person appointment. People can apply for most benefits online as well as check the status of their application, change ...