CHICAGO (WLS) -- A shortage of parts is causing delays to many home appliance repairs. However, the I-Team has uncovered another problem some people waiting for fixes are facing. What do you do if ...

CHICAGO (WLS) -- You trust that your appliance warranties are there when you need them, but what if your claims aren't being fulfilled the way you expect? ABC 7 Consumer Investigator Jason Knowles and ...

Q: I have a Kenmore Elite refrigerator, which I purchased in 2013 from Sears. It still works well, but the mechanism that allows you to dispense water and ice is broken. Christopher Elliott, the ...

Sears Parts and Repair Center off of Macon Road in Columbus will close its doors on Oct. 25. The center, located at 1726 Boxwood Place, will move its operations to Sears Auto Center at 5555 Whittlesey ...