CBS News

National Grid ordered to fix "severe billing errors" affecting thousands of Massachusetts customers

Neal J. Riley is a digital producer for CBS Boston. He has been with WBZ-TV since 2014. His work has appeared in The Boston Globe and The San Francisco Chronicle. Neal is a graduate of Boston ...
CBS News

Eversource, National Grid propose 10% cut to Massachusetts gas bills for March and April

Eversource and National Grid have submitted proposals to decrease gas bills by 10% for Massachusetts customers in March and April. On Monday, Eversource and National Grid filed the proposals in ...
WCVB Channel 5 Boston

After customer outrage, National Grid scraps plan to charge interest on Massachusetts customers' gas bill cuts

Fueled by outrage from customers, National Grid announced Thursday night that it is backtracking on its plan to charge interest when offering natural gas bill reductions next month.The company said it ...
WCVB Channel 5 Boston

After billing meltdown, frustrated customers say National Grid not complying with Massachusetts state order

CRACK DOWN. BEN IS BACK WITH AN UPDATE. BEN MARIA. ON MONDAY, THE MASSACHUSETTS DEPARTMENT OF PUBLIC UTILITIES ORDERED NATIONAL GRID RIGHT HERE NOT TO COLLECT ON CHARGES OLDER THAN 60 DAYS IF IT ...