The owner of a hair salon was shocked to find a letter from the National Grid offering him a sum he believes could have ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.

The Department of Public Utilities is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts. The agency says about 35,000 gas customers ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

DPU SAYS NATIONAL GRID WILL NOT BE ALLOWED TO COLLECT THESE DELAYED BILLS THAT ARE OLDER THAN 60 DAYS. ANY CUSTOMER WHO HAS ALREADY PAID THEM CAN GET A REFUND. THE COMPANY MUST ALSO REPORT TO THE ...

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

A National Grid spokesperson said: ‘While we’re not in the business of handing out jackpots, we are in the business of keeping the lights on – so the customer was promptly sent a follow-up ...