SAN MATEO, Calif.--(BUSINESS WIRE)--newScale ® Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that its contributions of Service ...

7:00 am - 8:00 a.m. Pacific Time in the United States Since the launch of ITIL V3 some 5 years ago, the Service Catalog has emerged as a high-value win for both the business and the IT organization.

SAN RAMON, CA--(Marketwire - Mar 28, 2013) - Avatier Corp., a leader in risk-driven identity management software, suggests the complexities of identity and access management and user provisioning in ...

One common challenge I have observed during ITIL service catalog implementations pertains to the handling of out-of-band requests. That is, how should one manage a request for a service that is not in ...

IT operations are increasingly “blessed” with a wealth of metrics concerning the supply of IT services. Dashboards and key performance indicators offer many IT shops a unique view into the cost of ...

The Information Technology Infrastructure Library was developed by the U.K. Office of Government Commerce to describe a standard set of IT management processes. ITIL originally focused on the ...

AUSTIN, Texas, February 25, 2025--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its ...

Dubai, UAE - CA, Inc. (NYSE: CA) today announced a new release of Unicenter Service Catalog that helps enable IT managers to define and deliver IT services in business terms. Poor alignment between IT ...

CIO at the Australian Nuclear Science and Technology Organisation (ANSTO) Michael Beckett used an Information Technology Infrastructure Library (ITIL) framework to bring about positive change in the ...

Sixth in a series of articles expanding on “Ten Steps to Modifying User Behavior and Reducing IT Costs,” an October Computerworld.com column by Computer Associates International Inc.’s Stevie Sacks.

What's a service catalog? Is it iTunes for the enterprise? Is it an online directory? Is it a resource for developers? Is it one of the stipulations of ITIL/IT service management best practices? It's ...