Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

The front office of a hotel is perhaps the most important area of the organization. The employees that make up his department are the first and sometimes only representatives of the establishment with ...

Global hospitality technology company OYO has announced the launch of a virtual front desk solution for its partner hotels in the US. Powered by GPT-4, the solution will eliminate waiting time for its ...

Guests expect quick answers. Staff are stretched. Pressure builds across every service touchpoint. AI chatbots in hospitality ...

Photo Credit: In February 2018, the Naumi Auckland Airport opened in New Zealand. Fitting with its name, pronounced "know me," the brand aims to make its front desk experience as personalized for ...

Last month the organization YouGov polled 1,219 adults about their hotel stays. Results indicate that most hotel guests (62%) are not frustrated by a lack of fitness center, spa or a trendy bar as ...

WASHINGTON — Some hotels have come up with an even quicker way to get in touch with the front desk than a phone call: a text. About 450 individual hotels, including Hyatt Regency locations, are using ...

Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...