Since 1993, control of the three major elements of your customer relationships—product, information, and buying decision—has been shifting from business to customer. As you may remember, I’ve ...

Since 1995, control of the three major elements of your customer relationships – product, information, and buying decision – has been shifting from business to customer. As you may remember, I’ve ...

Do you ever wonder how you ended up on a random emailing list? I do. I suppose email cullers find names through things like what you shop for online, recent purchases, etc., but some of the emails I ...

To policymakers aching to break up Northern Virginia's traffic gridlock and reduce the region's dangerously high car emissions, Richard Sleeman's home office means one less vehicle clogging the roads ...