According to data from KISSmetrics, 71 percent of consumers have ended a business relationship due to a poor customer service experience so having a quality customer-service team is critical to your ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

SEATTLE — To gain your confidence, con artists lie about who they are. They impersonate IRS agents, debt collectors, bankers, Social Security Administration employees, and law enforcement. These days, ...

OREM — When you need help with some sort of problem — it could be a glitch with a product you've bought or maybe a billing issue with a service you use — your first instinct might be to Google a ...

An icon in the shape of a lightning bolt. Impact Link Smart assistants like Google Assistant, Siri, and Alexa are pointing people to fake customer support numbers in a new technique used by scammers, ...