usace.army.mil

Interactive Customer Evaluation program drives continuous process improvement

The Interactive Customer Evaluation system is a Department of Defense web-based program that allows customers to provide feedback on services offered at Fort Novosel and is a driver for continuous ...
IndustryWeek

The One, True Lean Goal: Improving Customer Value

Take a moment and do a web search on the term “lean goals.” Go ahead—it’ll just take a moment. Do you see all those articles headlined, “The Three/Four/Five Goals of Lean”? If you take another moment ...
usace.army.mil

Continuous process improvement increases center efficiency, customer satisfaction

HUNTSVILLE, Ala. (Feb. 5, 2015) -- Everyone has ideas about what is wrong, what could be done differently and how they might fix problems in their work areas. They just might not know how to go about ...
Forbes

Thinking Outside The Box: The Fight For Providing Excellent Customer Service

It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...
Forbes

In-House And Outsourcing Customer Service: Key Differences, Pros, And Cons

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...