A new consulting firm focuses on the systems behind customer experience, helping organizations design CRM architecture, ...

The way we as individuals interact with companies (our "suppliers") is on the brink of a major change, driven by the rise of personal agents. These AI-powered "customer-side agents" are set to ...

The Financial Crimes Enforcement Network's expectations of banks that file suspicious activity reports have changed. Some ...

Many e-commerce businesses adopt complex loyalty programs to keep customers around, but these strategies don’t always perform as well in today’s market. Instead, making authentic connections is now ...

You were certain you would win but you didn't. BD and capture expert Nc Coppings explains what goes wrong a when a sure thing goes bust. As a growth officer, you strive for consistent, predictable ...

Strong ratings reinforce ConvergeHub’s role as a trusted CRM partner for growing businesses. Great CRM isn’t just about ...

Free stuff is great for customers and a wonderful marketing tool for businesses. But there are limits, and there is a right and wrong way to go about it. University of Alabama Assistant Professor of ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...

Businesses across industries are increasingly focused on maintaining long-term relationships rather than continuously pursuing new customers. These “near-permanent” relationships go beyond traditional ...

Add DMNews to your Google News feed. This post was significantly updated in 2026 to reflect new information. An archived version from 2008 is available for reference here. To learn more about our ...