It was the kind of problem that most colleges and universities would love to have. A few years ago, the Mitchell E. Daniels, Jr. School of Business at Purdue University, then known as the Krannert ...

This exclusive webinar is designed for contact center leaders and operations professionals seeking innovative solutions to scale for high call volume, reduce agent training costs, and boost essential ...

As shoppers continue to rely on convenient online services, one-day shipping and AI-driven customer service, the expectations of consumers have shifted, leading them to settle for nothing less than ...

Contact center as a service vendor Amazon Connect debuted multiple new features today, including Predictive Insights (PI), Assistant for Managers (AM), Testing and Simulation (T&S) and Conversational ...

The federal government is finally pursuing the robocall avalanche, which is encouraging. But it may take a while, maybe a year or more, for consumers to trust incoming calls are not scams. Consumers ...

DUBAI, United Arab Emirates--(BUSINESS WIRE)--GITEX GLOBAL – Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI. Shown at ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. The University of California, Riverside has transformed ...

Today’s consumer expects a tailored customer experience (CX). They seek always-on, personalized service on every channel where they engage with the brands — even as these brands struggle to balance ...

‘This positions our channel partners at the forefront of the transformation happening in workforce management, driven by cloud, AI and automation—giving them the tools to win in both new customer ...

Across healthcare, the first interaction with a patient begins with a phone call. For decades, those calls have been the front door of patient access, the place where care begins. Yet phones have ...