Work is ongoing to correct the routing issue ...

The ability to route calls might seem mundane when compared to the dangerous drama of fires, earthquakes and other disasters. But for Tina Mathieu, deputy director of the Utah Communications Authority ...

Getting your Trinity Audio player ready... Verizon announced Wednesday that it will work with Denver and other cities across the United States to install upgraded 911 call-routing in the wake of the ...

AT&T is launching location-based routing of wireless 911 calls to the appropriate call centers across the US, it announced. The company says it'll be the first US carrier to "quickly and more ...

AT&T today announced the launch of a new location-based routing system for emergency calls in the United States, with the system designed to transmit wireless 911 calls to the appropriate 911 call ...

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. Nearly a quarter of businesses (24%) are using AI for call routing optimization, and ...

The Called Party Transformation will prefix the digits 1212 to the 551-XXXX dialed string so an 11-digit long distance number can be routed to the PSTN service provider. What are some other ways that ...

MCI has so far found nothing wrong with the company’s call routing practices, after what MCI officials call an extensive internal investigation, even though rival telecommunications carrier AT&T Corp.

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has experience in training and education in voice, video, audio visual, and headset ...

Over the past few weeks I’ve been discussing Cisco Unified Communication Manager call routing. I thought I’d post up a blog that gives you the links to all the articles in the series. Here are the ...