This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Even if you believe you’ve developed the best product ...

Social CRM has earned widespread appreciation as a real business tool. It’s no longer an idea or a theory or a hunch. However, it’s still a new idea, and many are approaching it with trepidation ...

Knowing how to convert leads into customers isn't enough these days. You need to know which high-value customers will generate the most sales. You need to be able to build customer loyalty. And you ...

THERE IS NO doubt that organizations have had to deal with a great number of challenges and disruptions over the past two years. The realities of being physically disconnected, having to adopt remote ...

A mainstay of summer is the backyard barbecue, and one of the key ingredients to a successful one is the weather. Some people glance at a clear sky and light up the grill; others consider aching ...

The customer is king again. After decades of mass-market driven customer outreach, which typically lumped customers in large, homogenous segments, a complex mix of socioeconomic factors coupled with a ...

Modern businesses generate a massive amount of customer data every day. Emails, calls, purchases, and feedback all contain valuable information that can shape business decisions. However, without the ...

eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...

Following the launch of Dynamics CRM 2015 last November, Microsoft on Monday announced a Spring update to the software that promises new social, mobile and analytics capabilities along with closer ...