SSA workers say the recent decision to involuntarily reassign 1,000 field office employees to man the 1-800 number flies in ...

Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s ...

Social Security workers are being reassigned to man the phone line to deal with long wait times. But that's not going to fix the problem DOGE created.

The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.

But SSA workers and advocates for older and disabled Americans say these staff cuts — as well as controversial agency moves under Dudek's leadership — amount to a cut to services.

The Social Security Administration (SSA) has laid out plans to slash about 12% of its overall workforce, or 7,000 jobs.. Rich Couture, a spokesman for AFGE SSA's General Committee, says more than ...

Social Security employees are feeling "overwhelmed" and wait times for phone services are up as workforce cuts from the Trump administration are being felt throughout the agency.

The Social Security Administration (SSA) has laid out plans to slash about 12% of its overall workforce, or 7,000 jobs. Rich Couture, a spokesman for AFGE SSA's General Committee, says more than 2,500 ...

These losses have disproportionately affected certain local offices. Couture told NPR that there are about 40 field offices that have lost at least 25% of their staff so far, and others, such as ...