The owner of a hair salon was shocked to find a letter from the National Grid offering him a sum he believes could have ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

National Grid customer service does not seem to know about the policy ... what you had said if you already paid an invoice that was over 60 days old, they would refund you. He said that is not true ...

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

A National Grid spokesperson said: ‘While we’re not in the business of handing out jackpots, we are in the business of keeping the lights on – so the customer was promptly sent a follow-up ...