The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

If I could give National Grid negative stars I would. I have had them for years and their rates for both gas and electric continue to skyrocket. My usage has gone down, but the price for "delivery ...

In a report to the state agencies, National Grid calculated the total customer impact of the improper billing to be about $323,000 in the years the practice was employed between 2012 and 2021.

If it feels like your rates just went up … they did. Under already-approved rate hikes, the average National Grid customer in Queens, Brooklyn and Staten Island saw a bill increase of $30.18 ...

Residents packed a Utilities Committee meeting Tuesday at City Hall to voice outrage over spiking gas bills and delivery ...

In a stement, the company said: “Dear Valued Customer, we regret to inform ... he should get his Power Minister to break the national grid into smaller units and embrace other options like ...