National Grid ordered to fix "severe billing errors" affecting thousands of Massachusetts customers
The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.
Massachusetts DPU slaps National Grid over 'severe billing errors'
In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...
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DPU penalizes National Grid for billing errors that impacted thousands
The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they ...
After billing meltdown, frustrated customers say National Grid not complying with Massachusetts state order
Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...
Administrative snafu means 35,000 National Grid customers will get a big break on their bill
The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.
National Grid fined by Mass. DPU, electric customers could see $15 million back
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
If your National Grid gas bills were delayed this winter, you’ll pay for only two months
The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...
The Providence Journal27d
RI ratepayers to get $8 million in National Grid billing scandal settlement. What to know.
Rhode Island Energy will pay nearly $8 million to compensate ratepayers for a billing scheme that occurred under National Grid, the previous owner. National Grid intentionally misfiled invoices in ...
National Grid ordered to fix "severe billing errors" in Massachusetts
The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.